Please keep in mind that while we strive to answer within 24 hours, it may take up to two business days. As a result, we recommend that you consider the helpful information below before contacting us concerning our payment, shipping, returns, and refund policies.
Shipping your Order
When placing a purchase, please double-check that you are including the correct shipping information, including zip code, address, name, and any other required information. Even the simplest error or inaccuracy might cause a major shipment delay or even order loss in transit.
USA SHIPPING DESTINATIONS
- When using USPS’s First Class Mail service, shipping times to New York, San Francisco, Los Angeles, Chicago, Washington, DC, and other major cities range from 7 to 10 business days on average.
- Shipping to outlying cities and other states may take up to 15 business days.
- Shipping may take up to 20 business days to arrive due to potential USPS service delays, US customs clearance concerns, and disruptions during national holidays.
NON-US SHIPPING DESTINATIONS
- Orders are dispatched by a variety of registered airmail service providers around the world and you can keep track of them yourself online easily with our trackable shipment service.
- Depending on the destination, shipment time estimates range from 5 to 17 business days.
SHIPPING & HANDLING FEES
- We charge a single flat shipping and handling fee of $30 per order, for both US and/or international orders, regardless of how large or small your order is.
Packing your order
We understand your need for complete privacy and anonymity when you place an order with us. This is why, when packing and shipping your goods, we take every precaution to maintain your privacy by never exposing information to third-party service providers.
- We never specify our company’s name or anything else on our waybill or label the outer package with anything that would hint at the medicinal contents.
- Our packages are never larger than necessary to avoid attracting unwanted attention. Products may be removed from their original packaging and repackaged carefully to reduce packaging volume. Original cardboard boxes might be repurposed for the packing of other products, increasing the likelihood of your shipment arriving on time.
- If your order is too large to fit in one of our regular small envelopes, we’ll divide it into the appropriate number of separate envelopes, but you’ll still be charged the same $30 flat shipping and handling price.
- We wrap goods with carbon photo paper to keep the contents hidden from X-ray scanners. We can conceal your valuables inside non-suspicious objects like toys, video cassettes, souvenirs, and other items at your request.
- There is no need to be concerned when using registered mail shipping, which needs a signature upon receipt; the only difference is that registered mail is tracked, and the rest of the procedures are the same as normal mail.
Placing your order
Please be aware that we have a minimum order value limit of $120, i.e. our flat shipping fee is $30, therefore you must purchase at least $90 worth of products to be able to place an order in our store.
Placing your order is easy. Simply:
- Add the items you want to your shopping cart;
- Navigate to Checkout;
- Fill in your address and contact information;
- Choose “Place Order” from the drop-down menu.
- If you choose to pay by credit or debit card, you will be transported to a secure external checkout page where you may input your payment information.
- If you prefer to pay using one of the other payment methods we accept, you will receive an invoice to your email address shortly after completing your order, along with alternative payment instructions.
Paying for your order
STEP 1: CHOOSE YOUR PAYMENT METHOD
We respect our customers’ privacy and strive to offer as many payment alternatives as possible.
We process credit card payments swiftly and securely and accept cards from most major credit card providers, including:
Customers who are wary of disclosing their credit card information online can use one of the following major debit cards:
ONLINE MONEY TRANSFER
We advise using PayPal as it is reputable and, most importantly, a reliable payment solution.
If you desire to remain completely anonymous from the start, you can use Bitcoin, which is a popular payment method among our long-term clients.
|STEP 2: PROCEED TO PAYMENT|
If this is your first time ordering from our store, we do not recommend using credit cards. Instead, we recommend paying with PayPal, or Bitcoin. Payments made by customers using these methods do not need to be validated. When consumers utilize these payment methods, their transactions are completed faster, and they also receive a 10% discount on large orders.
If you liked your first order and wish to place another, you can pay with a credit card regardless of the amount, and you’ll receive a discount on any subsequent orders.
STEP 3: VERIFY YOUR PAYMENT
Go to OrderStatus.live and input your order number and email address for updates to see if your payment has been verified, declined, or is still waiting to be verified.
You’ll also be able to check here whether your order is ready to be despatched and/or is currently being shipped once your payment has been verified.
Tracking your shipment
STEP 1: FIND YOUR TRACKING NUMBER
We will email you your purchase confirmation invoice, which will include your tracking number, within 2-5 business days after your payment has been verified, and it will also be accessible to view on our website under the “Order History” portion of the My Account page.
STEP 2:TRACK YOUR ORDER ONLINE
To ensure the highest level of confidentiality and shipping success, shipments are despatched from numerous logistical hubs around Europe and Asia.
- Use AfterShip.com to track an overseas shipment to Canada, Europe, Asia, or South Africa if your order has not yet arrived at the US border.
- Once it has arrived in the US and has been cleared for import by customs, you may track your package as it makes its way from USPS’s regional distribution centers to your door by entering your tracking number on their website (USPS.com).
Depending on the shipping service you chose during checkout, your tracking number will look like one of the following:
- USPS Tracking: 9400 1000 0000 0000 0000 00
- Priority Mail: 9205 5000 0000 0000 0000 00
- Registered Mail: 9208 8000 0000 0000 0000 00
Once our staff has independently established that you did not receive your order, they will investigate and rectify your order difficulties as promptly as possible.
OUR REPLACEMENT GUARANTEE
If your order is not fulfilled, was misplaced in transit, the goods you received were incorrect, missing, broken, or expired when they arrived, or your goods were seized at a customs checkpoint along the way (a very unlikely scenario), SlitMedia.com guarantees that you will receive exactly what you paid for.
At no cost to you, our team will replace and reship your items, or offer you a partial refund, credit toward, or discount voucher for a future purchase.
REQUESTING A REFUND OR FREE REPLACEMENT
If you have been in one of the aforementioned situations, we sincerely apologize and ask that you contact us as soon as possible and provide the following information:
- Your order number as well as your contact information
- Photographs of everything you received, including the labels on the exterior box (taking a video when unpacking your parcel for the first time is preferable).
- If any products inside your parcel were seized, please provide a scanned copy or photo of the official notice of confiscation letter you received, as well as an alternate shipping location to which we can reship the missing items.
This will help our staff investigate your case and prevent similar problems in the future. In most circumstances, we will respond within two business days with the results of our investigation, and we will process your items for reshipment within three business days.
Please submit a ticket above link if you have any questions about our products or services. Our knowledgeable customer service representatives will be happy to assist you in selecting the appropriate products and even put together a steroid cycle that is tailored to your body, fitness level, and athletic goals.